Welcome to the PenPost Help Center. We have engineered our managed marketplace to be entirely transparent and secure. Below, you will find answers to the most common questions regarding our bulletproof 10% Escrow Shield, our verification process, and how we protect your fortune and data.
1. The Escrow Shield & Payments
Q: How does the 10% Escrow Shield actually protect my money?
When you book a verified expert, you do not pay the professional directly upfront. Instead, you pay a 10% token which is held safely in the PenPost Escrow Shield. We only release this token to the expert once your project officially commences or the professional arrives on-site. This guarantees you are 100% protected against fraud, no-shows, or sudden cancellations.
Q: Is my 10% token refundable if the expert cancels?
Absolutely. If your assigned professional fails to start the project, cancels the booking, or does not meet the agreed-upon initial requirements, your 10% token is immediately and fully refunded to your original payment method. There are no hidden deductions.
Q: Do I have to pay any hidden brokerages or platform fees to PenPost on the final bill?
No. PenPost facilitates direct and transparent commerce. The remaining 90% of your project cost is negotiated and settled directly between you and the verified expert. We do not take a middleman commission from your final project execution.
Frequently Asked Questions
2. Professional Verification & Quality
Q: How does PenPost verify its experts and agencies?
We maintain an elite standard. Every professional on PenPost undergoes a rigorous digital and physical audit. Depending on their category, we verify their GST registrations, professional licenses (like Bar Council or SEBI registrations), past client portfolios, and codebases. You only negotiate with proven, authentic specialists.
Q: What if I am not satisfied with the professional assigned to me?
You are in total control. When you submit a project request, you will receive tailored proposals from 2 to 3 handpicked experts. You can review their verified credentials before you choose to lock in a booking with the 10% token.
Frequently Asked Questions
3. Privacy & The Zero-Spam Guarantee
Q: Will my phone number be shared with dozens of vendors?
Never. Generic directories sell your data, resulting in endless telemarketing calls. PenPost enforces an ironclad Zero-Spam policy. Your contact details remain strictly private and are only shared with the specific 2 or 3 vetted experts who are perfectly matched to execute your unique project scope.
Q: Are my project documents and corporate data secure?
Yes. Whether you are uploading architectural blueprints, legal case files, or documents for error-free form filling, your data is protected by enterprise-grade encryption. It is never stored for third-party use or shared outside your chosen expert.
Frequently Asked Questions
4. Service Specifics & B2B Booking
Q: Do you support unorganized sectors like Agriculture and Land Management?
Yes. We are pioneering trust in lucrative, unorganized sectors. You can seamlessly connect with verified agricultural businesses and organic farming consultants. We ensure that the responsibility of managing your land is handled by elite professionals, protecting your agricultural assets from unverified contractors.
Q: Can I hire IT agencies for long-term retainers or multi-phase tech builds?
Yes. For large-scale web development or ongoing digital marketing retainers, your initial 10% token secures the first phase of the project. You can confidently scale your technical architecture knowing you are partnered with background-checked tech agencies.